Elevate Customer Experience: Service Excellence Level 1

Courses & Services

What will I learn?

Understanding the customer’s experience and how it’s influenced by service standards.
Identifying different service routes and how they affect service flow.
Understanding the functions of restaurant departments.
Effectively handling customer questions and concerns, ensuring accurate information capture.
Mastering the art of phone etiquette to represent the brand positively.
Demonstrating best practices in table settings, tray handling, and table service.

Who should attend?

Frontline F&B staff wanting to enhance customer service skills.
New hires or trainees seeking a strong service foundation.
Service professionals aiming to improve customer interactions.

Assessment Method

At the end of the course, participants must undergo a summative assessment that includes oral and practical segments. This evaluation typically takes 1.5 hours but may extend beyond the stated course hours, depending on the individual pace of each learner.

Attendance Policy

Trainees are required to attend all classes, arrive on time, and stay for the full duration. This is a non-WSQ course and is not eligible for funding.

100% attendance is mandatory.
All assessments must be completed, with a ‘Competent’ grade required in the final assessment.
Participants who meet the attendance and competency requirements will receive a JUMBO Academy certificate.

Certification

Participants who successfully complete the course by meeting the attendance and assessment requirements will be awarded a JUMBO Academy certificate. The trainer will provide guidance on next steps for those unable to complete the course successfully.

Course details:

Duration: 3 days
Time: 9:00 AM to 5:00 PM (8 hours, including meal break)
Lunch: Provided
Venue: JUMBO Headquarters Office, Training Room, 4 Kaki Bukit Ave 1, #03-08, Kaki Bukit Industrial Estate, Singapore 417939
Course fee: S$660 (before prevailing GST).

This course is designed to provide foundational knowledge and practical skills to enhance customer service in the F&B industry, focusing on customer experience and service excellence. Participants will gain an understanding of the customer's journey and how service standards impact their overall experience. They will also learn to identify and utilize different service routes, as well as the functions of various departments in a restaurant, such as front-of-house and back-of-house.

While this course provides general guidelines for service, participants will gain the foundational understanding, enabling them to adapt to various settings. This course sets the stage for a career in delivering exceptional customer service, ensuring that every interaction creates a positive impact.

JUMBO Academy, the training division of JUMBO Group of Restaurants, is dedicated to nurturing hospitality service excellence in Singapore’s food and beverage (F&B) industry. JUMBO is a registered training provider recognised by Workforce Singapore (WSG) and SkillsFuture Singapore (SSG), offering high-quality, WSQ-accredited courses. As a WPL:READY Mark holder and Certified On-the-Job Training Centre, we combine theory with hands-on practice and workplace learning to equip you with the essential skills for a rewarding F&B career.

Elevate Customer Experience: Service Excellence Level 1

Elevate your F&B career at JUMBO Academy, accredited by ITE, Workforce Singapore, and SkillsFuture. Unlock excellence in service and culinary arts through top-tier training.